How monday.com Upgraded Workshop Communication with monday.com
The monday.com training and certifications team trains platform users to become true monday.com experts. Through hands-on workshops and certification programs, they help users deepen their knowledge and drive adoption across their organizations. But managing registration and communication for in-person workshops had its challenges—until they discovered a smarter way to run it all inside monday.com.
The Challenge
One of the biggest challenges facing the monday.com Training & Certifications team was managing the registration process for their in-person workshops. While they had basic email functionality through monday.com’s native Gmail integration, it lacked the customization and flexibility they needed. They couldn’t easily brand their messages, embed surveys, or track participant responses, which made it impossible to deliver the polished, professional experience they envisioned. Without a way to collect pre-workshop feedback or monitor attendance easily within their monday.com boards, the training team was spending too much time on manual coordination and follow-ups, which prevented them from focusing more on the training experience itself.
The Solution
To deliver a more convenient, professional experience for both workshop participants and monday.com’s events registration team, event organizers turned to spot-nik’s SuperForm and SuperMail apps. Integrating these two powerful apps enabled the team to streamline every stage of the on-site registration process, from pre-event communication to post-event follow-up. SuperForm helped them collect the feedback they needed before each workshop, while SuperMail ensured beautifully branded, customized emails were sent to the right people at exactly the right time.
Everything stayed inside monday.com, so the team could manage the experience from start to finish without switching platforms. The result? More polished communications, easier attendance tracking, and an elevated participant experience that reflected the quality of the monday.com brand.
Getting Started with SuperForm
Ahead of each workshop, the monday.com team needed to gather critical information from participants including preferences, expectations, logistical details—all without the back-and-forth emails. With SuperForm, they built dynamic, user-friendly forms linked directly to their monday.com boards. Each submitted form created a new item automatically, giving them a centralized, up-to-date record for every attendee. It also allowed the monday.com team to pull participant data into later communications, creating a more responsive and personalized communication flow
Keeping the Experience Polished with SuperMail
Once a participant was registered, the SuperMail app made it easy to send them all the information they needed in beautifully formatted and completely customized emails. Unlike the basic Gmail integration, SuperMail allowed the monday.com team to add hyperlinks, images, and personalized fields to each message. They used it to send pre-event reminders, feedback surveys, and last-minute updates, all triggered by simple column changes in their monday.com board.
Every email sent through SuperMail was tracked right inside the platform, so the team could see who had opened, responded, or clicked, making it easy to follow up or take action. SuperMail even let event organizers send a one-click status change button to track who planned to attend, automatically updating each participant’s status in the right column. This led to a smoother registration experience for participants and significantly reduced the time the monday.com team spent collecting and managing essential information, freeing them up to focus on delivering high-impact workshops.
Want to create a polished, scalable experience for your next event? Schedule a demo.
